The Peabody Resident Services in Housing model has proven to be beneficial for both residents and management. In many ways, resident services and programs assist with the day-to-day management of the property and provide:

  • Supportive tools to assist residents in meeting the terms of their lease
  • Support for the property management staff
  • Response to requests for reasonable accommodation
  • Incident report follow up
  • Volunteer, stipend, and employment opportunities for residents
  • Amenities to assist in the marketing of the property
  • Community rapport, partnerships and positive public relations

  • "Peabody Properties, Inc.’s well established and recognized Resident Services Department makes community outreach in the Grove Hall neighborhood a collaborative and seamless effort. Our many years of partnership has provided the youth within this neighborhood the opportunity to participate in programs such as Video Production, Music Recording, GED preparation courses, sporting events, empowerment and educational events, and other community programs. PPI’s engagement with the Grove Hall neighborhood resonates throughout the community and we at Project Right appreciate the PPI staff’s commitment to serving the youth of this area."

    Mike Kozu PRI/GHSNI
    Community Coordinator, Project Right
  • "Not only is Peabody Properties committed to top quality, affordable housing, but they are committed to partnerships that ensure that the residents in the housing that they develop and manage get the best possible services and supports. We value our partnership with Peabody tremendously and often hold it up as a best practices example of a for profit – non-profit partnership that serves a business, a community, and families facing many challenges, while helping to solve a serious social problem."

    Jodi Wilinsky Hill
    Executive Director, COMPASS for Kids
  • "Charlesview is a Community of Quality not only because it is a physically beautiful property but because of the truly collaborative efforts between Charlesview, Inc., The Community Builders, Inc. and Peabody Properties to ensure that “Quality” goes beyond the physical facade. Through our work with Peabody Properties we have extensive collaborations with community partners, local colleges and universities, and businesses that bring a wealth of programs and activities to address the needs of the Charlesview Residents as they transition into their new homes and are valuable resources for our surrounding neighborhood and community. I look forward to our continued work with Peabody Properties as we continue to strive to be a positive and contributing catalyst to the reinvigoration of our Brighton neighborhood."

    Jo-Ann Barbour
    Executive Director, Charlesview, Inc.
  • "The Boys & Girls Club of Greater Westfield Powdermill Unit provides structured, educational and recreational programs, especially quality afternoon programming and positive adult role models outside of school hours, for children of working parents or guardians. These programs instill important character development skills in the youth population, including respect for the diversity of their development and the greater community, a sense of teamwork, self-empowerment and positive experiences with strong mentoring leadership. We are pleased to continue our long standing partnership with Peabody Properties, Inc. and appreciate their dedication in bringing impactful youth programming to their properties."

    Bill Parks
    Executive Director, The Boys & Girls Club of Greater Westfield
  • "Peabody Properties is a great partner of the Springfield Police Department – we have a fantastic working relationship as part of a collaboration to keep neighborhoods safe and improve the quality of living for area residents."

    John R. Barbieri
    Police Commissioner, Springfield Police Department