Doreen Bushashia has 30 years of experience in the affordable housing management field and created and developed the Resident Services Program at Peabody Properties, Inc. (PPI) including the inception of its affiliate Peabody Resident Services, Inc. (PRSI) of which she currently serves as its President. She also created the PPI mission statement of “We put the HOME in Housing.”
Ms. Bushashia is responsible for overseeing a staff of over 70 resident services professionals for implementation of the PRSI Home Care Program and the PPI Site Resident Services Program serving a portfolio of 100+ affordable housing communities. In addition to leading and directing the Resident Services Department Staff, related areas of expertise include:
- Developed the PPI “Respect Is Key” Policy and Incident Report Follow-up Policies and Procedures. Developed the PPI Reasonable Accommodation Policies and Procedures and serves as the PPI Fair Housing/504 Reasonable Accommodation Coordinator.
- Through her efforts, Peabody Resident Services, Inc. was founded in 1995 to solely promote resident services in affordable housing—and was approved by Medicaid (MassHealth) as a Group Adult Foster Care (GAFC) program provider. Today, the PRSI Home Care (GAFC) program is one of the largest in Massachusetts serving over 1700 clients that reside in 500+ housing communities statewide managed by PPI, housing authorities, and other management companies. The program provides daily personal care and homemaking along with case management and registered nurse well visits to eligible seniors and persons with disabilities ages 22+ insured by MassHealth Standard and 11 contracted managed care programs including Senior Care Options, One Care, and PACE health plans. PRSI also provides Resident Service Coordinator consultation services to several non-profits serving special populations including Veterans and formerly homeless individuals.
- Demonstrated experience in grant writing and administration; to-date, the Resident Services Team has achieved over $4.6 million in grant funding awarded for resident services staff and enrichment programs that directly benefit residents of PPI managed housing communities. Programs include: computer learning centers, educational and wellness classes, youth activities, homeless prevention services, and more.
Ms. Bushashia received her B.A. in psychology and has earned the Institute of Real Estate Management (IREM) Accredited Resident Manager (ARM) and the National Affordable Housing Management Association (NAHMA) Certified Fair Housing Coordinator (FHC) designations and is a Certified Resident Service Coordinator. She is a member of Massachusetts Resident Service Coordinators in Housing (MARSCH) and Massachusetts Assisted Living Association (MassALA).
